Refund & Trial Policy

Last updated: 2026

We want every Canadian customer to be confident before and after they subscribe. This policy explains our trial options and how refunds work for Mode IPTV Canada digital subscriptions.

Free / paid trial

A short trial may be offered to new customers so you can confirm that the service works on your device and internet connection before committing to a longer plan. Trial availability and length are confirmed at the time of your request — contact us to ask what is currently available.

Refund window

• 7-day guarantee: if the service cannot be made to work on your setup, you may request a refund within 7 days of purchase.
• To help us resolve the issue first, we ask that you allow our support team a reasonable opportunity to troubleshoot with you.
• Refunds are issued by the same method used for payment (Interac e-Transfer) in Canadian dollars.

What is not refundable

• Requests made after the 7-day window.
• Issues caused by an inadequate internet connection, ISP throttling, or unsupported hardware.
• Accounts suspended for violation of our Terms & Conditions.

How to request a refund

Email support@modeiptvcanada.ca with your order details. Most requests are reviewed within 1–2 business days.